FAQ

Key Answers to Cybersecurity Concerns

01

How Long Does the Recovery Process Take?

The timeframe for recovering lost or stolen cryptocurrency varies, typically ranging from 2 hours
up to 3 months. This wide range reflects our thorough methodology. Within the first week of
onboarding, we perform an initial search, secure any private key backups, and test multiple
password possibilities. We continue refining our recovery algorithms as hardware advances,
persisting until the client requests data deletion.

02

How Does the Recovery Process Work?

SterliteCyber is a team of cyber investigation experts who analyze your case, collect evidence about perpetrators, and take legal action to pursue scammers on your behalf. Our integrated
approach combines legal and technical expertise to recover 100% of stolen funds. Depending on the case complexity, recovery can take 7 to 72 hours. Upon suspicion of account compromise, our local experts promptly initiate legal proceedings to make the process seamless.

03

Are You Legal Professionals?

Yes. Our services are performed under the guidance of licensed attorneys. Legal experts assist throughout the process, ensuring all recovery actions comply with applicable laws and
regulations.

04

I deleted my seed phrase and private key. Can you help?

Although it’s mathematically impossible to hack the Bitcoin blockchain directly, we use strategic password recovery combined with any existing private key backups to regain access to your funds, even if you’ve lost your seed phrase or private key.

05

Can You Recover My Scammed or Stolen Wallet?

Absolutely. If you qualify for our recovery services, our team is dedicated to tracking down and returning your lost or stolen cryptocurrency assets.

06

What Types of Cryptocurrency Can You Recover?

Our recovery services support a growing range of cryptocurrencies, including legacy mnemonics, 13th and 25th word seeds, and ERC-20 tokens, covering a broad spectrum of the crypto ecosystem.

07

How Much Does Recovery Cost?

For crypto recovery, we charge a fixed fee of 10% of the total recovered amount. Pricing for other security or advisory services varies depending on your specific needs, with full transparency and fairness.